FAQs

Trade Set Go is your hub for CFDs, offering direct market access to 1500+ assets. Benefit from powerful tools, education, and real human support in a secure environment. Gain clarity and control with our all-in-one trading platform. Ready to dominate?

Why Trade Set Go is the New Standard in CFD Trading:

• Regulated & Secure: Trade globally with peace of mind. Trade Set Go is regulated by the Financial Services Authority (FSA) of Seychelles (License No. SD249). Client funds are securely held in segregated accounts away from company assets, and we provide Negative Balance Protection (NBP) to ensure you never lose more than your deposited funds.
• Reliable Execution: Experience high-speed execution and deep liquidity. By managing our own liquidity, we provide a stable trading environment with consistent pricing and instant order filling. What you see is what you get: a dependable platform designed to handle your trades smoothly, even during peak market volatility.
• A Seamless Start: We’ve made onboarding effortless on the Trade Set Go trading app. Navigate the platform and complete your registration for a smooth, clear experience from the very first tap.
• Global Markets, Endless Choice: Access 1500+ assets—Stocks, FX, Commodities, Indices, ETFs, and Cryptocurrencies. Build and manage your multi‑asset CFD trading strategy in one place.
• A Fair Deal & Simple Entry: Start with just a $100 deposit and 0.01 micro lots. Enjoy transparent pricing, low spreads, clear commissions, and real-time execution analytics across tailored account types for different trading styles. Trade with flexible leverage up to 1:400.
• Trade Smarter: Master the markets through our Comprehensive Learning Academy and insights from professional in-house analysts. Use in‑app education, research, and analytics to make more informed trading decisions.

Support on Demand: Get real human support exactly when it matters. Our team provides professional phone and email support to help you with onboarding, platform questions, and account‑related issues.

• Powered by The5ers: Backed by a leading prop firm, providing professional-grade tools and access to a global trading community.
• Wide range of assets: Trade 1500+ instruments across forex, stocks, cryptocurrencies, commodities, ETFs and indices.
• Transparent and secure trading: Your funds are fully protected in the segregated client accounts, negative balance protection, and regulated by the Financial Services Authority (FSA) of Seychelles (License No. SD249), we ensure full transparency and investor protection.
• Direct market access: Fast and reliable execution, fair and transparent pricing.

You can reach us in several ways:

• Phone: +248 442 2902
• Email: support@tradesetgo.com
• Live Chat: We’re here for you during office hours, Monday to Friday – and our dedicated team will gladly help with anything you need.
• Discord: https://discord.gg/FXK8UXVusY

Trade Set Go is regulated by the Seychelles Financial Services Authority (FSA), the financial markets regulator responsible for overseeing investment firms and securities markets in Seychelles.

As a Seychelles-licensed broker, Trade Set Go operates under the Securities Act 2007 and as amended from time to time. This framework governs securities dealers, investment services and licensing, conduct and compliance with the relevant regulatory requirements.

Trade Set Go keeps all client funds in segregated bank accounts, separate from the company’s own capital.

The Regulatory supervision and compliance rules secure the position of our clients.

At Trade Set Go, you can trade CFDs across multiple asset classes from a single account, allowing you to diversify your portfolio. We offer over 1500 instruments in the following categories:

• Forex: 42 major, minor, and exotic currency pairs.
• Indices:  16 of the world’s most popular global indices.
• Commodities: 16 most traded commodities including energy, metals and agriculture.
• Stocks: 1200+ High-profile global stocks.
• Cryptocurrencies: 42 cryptocurrencies as CFDs.
• ETFs: 99 US and global ETFs.

To see the full list of available instruments, click here: View instruments

You can view all detailed instrument specifications directly on our website:

• Forex instruments: View FX Specifications
• ETFs: View ETFs Specifications
• Indices: View Indices Specifications
• Commodities: View Commodities Specifications
• Cryptocurrencies: View Crypto Specifications
• Stocks: View Stocks Specifications

This will help you understand all contract details, trading conditions, and requirements for each instrument.

-Select an instrument

-Choose Buy (Long) or Sell (Short),

-Set a trade size (Volume in lot).

-By default, order type is market, unless a conditional order is set (“Open order when price is:”) then your order will only be triggered once the asset reaches the set price.

-send your order.

Find the position you wish to close at the open trades section at the bottom of the screen. Press Close, then “Close trade” to fully close or tick “Partial Close” and type the volume you wish to partially close. The trade will be executed at market price. To send a conditional order, set stop loss and take profit to automatically trigger order once reached the preset price.

Important notice: Order section (at the right side of the screen) is for opening new positions only. If an order is sent in the opposite direction to an open position, another position will be opened.

These are automatic orders that help protect your trades. Just set the price to your liking.and submit changes.
Stop-Loss limits potential losses, while Take-Profit secures profits when your target price is reached.

A pending order may not execute for the following reasons:

• Insufficient funds: Your account did not have enough balance to open the position when the order was triggered. In this case, the deleted pending order will appear in your account history.
• Price not reached: For pending Sell Orders, the bid price must reach your specified level. For pending Buy Orders, the ask price must reach your specified level.

Yes! Use Demo/Paper mode to practice trading with virtual funds and get familiar with the platform before going live.

To open your personal trading account:

1. Click the ‘Register’ icon on the Trade Set Go homepage.
2. Complete the registration and verification process.
3. You will automatically receive an email with your platform credentials.
4. Log in to your account using your email and chosen password.
5. From your account dashboard, you can:
   • Upload documents (if not done during registration)
   • Manage your account
   • Download our trading platforms
   • Fund your account

Please note: Available trading jurisdictions depend on your country of residence. Trade Set Go does not offer Contracts for Difference (CFDs) to residents of certain countries, including the United States and sanctioned jurisdictions.

At Trade Set Go, every trader has an address, and so do your needs. We offer a range of accounts to suit every level:

1. Basic – Start trading from $100 with essential tools and standard spreads.
2. Expert – Advanced conditions, from $1,000, lower spreads for experienced traders.
3. ECN – Raw spreads and direct market access experience, from $5,000.
4. Professional – High-volume traders, up to 1:400 leverage, from $10,000.

For full account specifications, please visit: View all account types

Yes! You can open a trading account in your company’s name by following our verification and registration process:

1. Enter the personal details of the person who will act as the authorised representative.
2. Log in to your TSG Brokers portal to upload official company documents, such as:
   • Certificate of incorporation
   • Articles of association
   • Other relevant legal documents
3. Our Back Office Department will review the documents and assist you in completing the application.

Nigeria, Vietnam, Brazil, Bangladesh, Uzbekistan, Ethiopia, Philippines, United Arab Emirates, Malaysia, Thailand, Morocco, Turkey, Colombia, Australia, Uganda, Ghana, Mexico, Argentina, Tanzania, Cambodia
Dominican Republic, Japan, Ecuador, Peru, Kazakhstan, Madagascar, Egypt, Saudi Arabia, Taiwan, Paraguay, Switzerland, Zimbabwe, Chile, Rwanda, Angola, Puerto Rico, Azerbaijan, Hong Kong, Mozambique, Albania, Jamaica, Zambia, Tunisia, Kyrgyzstan, Botswana, New Zealand, Jordan, Qatar, Costa Rica, Georgia, Tajikistan, Oman, Benin, Moldova, Aland Islands, Kuwait, Panama, Burkina Faso, Lesotho, Uruguay, Malawi, Bahrain, El Salvador, Togo, Guatemala, Senegal, Maldives, Armenia, Honduras, American Samoa, Eswatini, Bosnia and Herzegovina, Turkmenistan, Nicaragua, Mali, Mauritius, Andorra, Niger, Bahamas, Sierra Leone, Brunei, Djibouti, Montenegro, Guyana, Barbados, Aruba, Mauritania, Gabon, Iceland, Suriname, The Gambia, Chad, Cape Verde, Turks and Caicos Islands, Macau, Isle of Man, Fiji, Dominica, Grenada, Cayman Islands, Equatorial Guinea, Belize, Netherlands Antilles, Bermuda, French Guiana, Comoros, Liechtenstein, Guam, Gibraltar, Solomon Islands, Samoa, San Marino, Faroe Islands, Greenland, Northern Mariana Islands, Curacao, Cook Islands, Marshall Islands.

If you are a European Union resident, please visit tsgbrokers.com/

The minimum deposit via Bank Card or Wire Transfer is 100 EUR/USD.

Please note that the minimum deposit may vary depending on the type of account you choose.

To view all available account types and their requirements, please click here: View all account types

• Bank Card: minimum initial withdrawal is 1 EUR/USD
• Wire Transfer: minimum initial withdrawal is 50 EUR/USD

1. Log in to your Trade Set Go account.
2. Go to ‘Withdrawal’ → ‘New Request’.
3. Follow our withdrawal policy:
   • Withdrawals should be made via the same method used for deposits, unless the cumulative deposit amount made by the bank card method has been fully refunded.
   • If the above applies, you may use bank wire to withdraw profits.

Processing time: Withdrawal requests are handled within 24 hours of receipt.

Card deposits:

• Any card deposits made within 6 months must be withdrawn to the same card first.
• After the card refund, you can withdraw remaining funds via bank wire.

Even if your card has been cancelled or expired, banks usually allow refunds to that card for at least 6 months after cancellation.

You should therefore request your withdrawal to the same card you used for your deposit. The funds will be credited to your new card connected to the same bank account. However, we strongly recommend reconfirming with your bank whether they can accept the refund to your expired card and credit it to your new card. If not, you will need to provide us with copies (front and back) of a new card issued by the same bank.

If your bank account has been completely closed, please send proof of account closure to our Support team at support@tradesetgo.com.

There are several possible reasons why your Credit or Debit Card deposit may have been declined:

• You may have reached your daily transaction limit or available balance.
• Some of your card details (number, expiry date, or CVV) may have been entered incorrectly.
• Your card may have expired or is not authorized for online transactions.
  Your bank may have additional security restrictions that prevent the payment from being processed.

Please double-check your details and contact your card issuer or bank to ensure your card is authorized for online transactions.

To successfully verify and approve your account, all documents must be:

• Colored
• All four corners visible (not cropped)
• Clearly readable

Proof of Identity (POI):

• Passport or National ID (both must be valid and not expired)
• For National ID, provide both front and back sides
• Note: Driving License is not accepted as POI

Proof of Residence (POR):

• Recent Bank Statement (not older than 6 months)
• Official Government Document proving your address, with stamp and signature
• Utility Bill (landline phone, water, electricity; not older than 6 months)
• Note: Mobile phone bills are not accepted as POR

How to upload your documents:

• During registration
• Via your Trade Set Go portal: click ‘My Account’ → ‘Documents’
• Alternatively, email them from your registered email address to support@tradesetgo.com

If you do not currently meet the experience requirements, here’s what you can do:

1. Open a demo account to practice trading without risk.
2. Explore our Education Section to learn more about the markets and trading strategies.
3. Once you feel confident and experienced enough to open a live account, and fully understand the risks, contact us so we can reassess your suitability.
4. If any information you provided during registration was incorrect, please let us know so we can clarify and update your details.